Computer Support given to both Home Users and Business Users. Services offered are listed below

    For more info on any of the services or to request support e-mail support@marcwhisker.net

If you are an existing customer and want to log an issue click HERE

Standard Services for All

•     Virus Detection & Removal

•     Spy ware / Malware detection and removal

•     Hard Disk Data Transfer & Recovery

•     Replacement / Upgrade of Hardware components

•     Data Backup & Backup Solutions

•     Narrowband & Broadband installation / setup

•     Internet / E-Mail resolutions

Enhanced Services for Business

•     Networking - Design & Architecture

•         Peer to Peer or Domain

•     Network Security

•         Protection from Threats (Internal & External)

•     Corporate Antivirus Solutions

•     Corporate Antispam Solutions

•     Microsoft Windows Server Networking

•     Advanced Windows Networking with multiple network servers

•     Internet Security & Web Servers maintenance

•     Firewalls & DSL Routers

•     National Ethernet / Leased Lines

Support Options

•  Ad-Hoc

•     You are charged an hourly rate and response time is usually next working day

•     All hardware that needs to be replaced is borne by the customer

 

• Contract

•     Terms of a contract are agreed in advance

•     Response time is usually same business day

•     In certain cases (depending on terms of contract) certain items will be repaired or replaced without cost

•     Contact agreement is a fixed cost and can be cancelled with 30 days notice

 

What we do not support

•     Mac systems

•         Windows 95, 98, ME (except for data transfer to a new PC)

•         Windows 2000 will also no longer be supported from December 2007.

•     Non Standard hardware (Alpha)

•     Novell Client Services and Gateway Service

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